Bazaart for Android

• Why can't I find a feature that exists on iPhone?
• How do I cancel my subscription?

  To cancel your subscription, please open the Play Store app, tap the profile icon at the top of the screen, then tap Payments & Subscriptions > Subscriptions.

  For more information regarding how to unsubscribe, please see the following:

  https://support.google.com/googleplay/answer/7018481

   

   

   

   

   

   

   

   

   

   

   

   

   

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• How do I log into my subscription?

  Please make sure you are signed in to your Google Play account with the email address used to purchase the app.

• I deleted and reinstalled the app. Why can’t I see my projects?

  If you uninstall the app, please know that your projects will be deleted. All projects are saved locally on the app, which means our team is unable to retrieve them once they are gone. 

  We kindly ask to always save and back up your projects regularly, to protect your hard work and memories. To keep collages safe, save drafts to your Gallery as you work on them.

• I already have a subscription on iOS. How can I activate it on my Android device?

  Subscription and projects cannot be transferred across operating systems (iOS to Android). You can share your iOS subscription between devices running the same Apple ID as subscribed with. Or, you can share your Android subscription between devices logged in to the same Google account.

  We’d suggest to cancel the unused subscription: open the App Store, tap your profile (top right of the screen) and tap Subscriptions. If you do not have access to your iTunes account, please contact Apple …

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• How do I change the background of my project?

  To change the background of your photo, first select a photo and add it to the canvas. Then, tap the Magic tool to automatically remove the background. Or, manually erase the background, using the Eraser tool.

  Now, you can add a new background and decorate with stickers.

• My projects are being saved blurry. What should I do?

  You might be using a small canvas size. 

  Please tap the (...) button > Canvas Size > Custom, to check and change the project size. To reach optimal resolution, you'll need to keep the existing ratio between height and width. To do so, multiply both of them by the same number. Your project can reach up to 5000x5000 pixels.

  For example, if the dimensions you require are 500X200, you can multiply both by 10 (or any other number), reaching 5000x2000 pixels. 

• How do I receive a refund?

  Please send us the refund request using the "Need Help?" button in the Bazaart Settings, specifying the email address linked to your Google Play account.

• How do I change my payment method?

  To change your payment method, open the Play Store > profile icon > Manage your Google Account > Payments & Subscriptions.

• The app takes a long time to load content (stickers, fonts, etc.). What should I do?

  This might be due to a weak internet connection. Please try using a different WI-FI network or the device’s data. If this doesn’t help please contact Support using the "Need Help?" button in the Bazaart Settings.

• Why should I subscribe to Premium?
• Can I use the designs I create for commercial purposes?

  All content on the app is free to use for personal or commercial use, with exception to:

  - The Web Search, which may be copyrighted,

  - The Music stock, powered by Epidemic Sound and licensed under their respective license and solely for personal use.

  - Our Shapes menu is powered by "The Noun Project", and according to their terms, a shape cannot be redistributed as is, but, must be modified in some way.

  For print product we allow up to 5000 units without any need for our explicit authorization.
  

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• How do I blur only the background of my photo?